Case Study - Global Insurance Provider

Background:

Global Insurance provider with 19000 employees globally, delivering net written premiums of over £7.5 billion.

The  Challenge:

As part of extensive growth across the UK, and complex geographical and job hiring profiles the Client needed a solution across both Permanent RPO and MSP The previous provider failed in its obligations to deliver the right service and a constantan failure to meeting service levels.

The  Details:

  • Contract Value is confidential – we can indicate 10Mn (+) p.a
  • Our director’s engagement contract was over 4 years
  • Our directors initially served as a permanent member of the RPO and then later as consultants

The  Results:

  • Improved Hiring Manager Satisfaction 96%+
  • Reduced Time to Hire
  • Improved cost savings with increased Direct Souring focus – MSP agency use of less than 20%
  • Minimal business impact with all key performance metrics met for the remainder of the contractual term
  • Successful re-sign of the Solution for a further 3 years with the Client

The Solution:

Our Director’s took over the management of the solution and put in place a Transformation Plan. Volumes and demand were at their peak and hence the operational impact needed to be minimised with any change and was a key factor in the implementation of the transformed solution.

The core elements of change in the Revised Solution included:

  • Enhanced Solution design

  • Up skilled team

  • A core focus on Service & Sourcing

  • New Technology Implemented to provide better MI and Insight to aid decision making

  • MSP managing over 450 professional contractors

  • Permanent RPO delivering over 1300 hires per annum.

  • Programme management – predominantly focussed supporting the client with “ProjectRPO” solutions for it’s affinity programmes/partners

Contact US

UK: +44 (0)20 3711 0013 / SA: +27 (0) 21 300 1512 
Email: info@astonholmes.com

 

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