Case Study – Professional Services Firm, Switzerland


Global Professional Services firm with over 210,000 employees globally. Running as autonomous member firms

The  Challenge:

Following acquisition of the Swiss firm by the UK business, a decision was made to second a UK employee to the Swiss business to develop its recruiting practices.  With limited recruitment expertise, an under-utilised technology, very high agency usage, poor governance of agency terms and fees, a highly variable process, impacting candidate and hiring manager experience, an under-represented brand in the external market and poor quality of service delivery support was required to transform both the team and its processes.

The  Details:

  • 12 month engagement
  • Our director served as an embedded consultant and Recruitment Manager, implementing a change programme to embed operational processes in line with the UK ways of working and embed culture change across the team. The position included direct line management responsibility for the 5 client employees

The  Results:

  • Strategic procurement review of suppliers delivered a cost avoidance programme of circa 250K CHF 
  • Standardised recruitment process delivered across service lines, resulting in improved service delivery
  • Implementation of performance management practices and upskilling of new team, building true recruitment expertise in the business and a higher performing team
  • Restructured and centralised team and outsourced elements to increase efficiency and utilisation and manage scalability of delivery 
  • Delivered greater external brand awareness, through supplier engagement and development of a clear EVP for the external market

The Solution:

Delivered a 12-month transformation and change programme, with work streams including:

  • People
  • Process
  • Technology
  • MI & Reporting
  • Supplier management review
  • Infrastructure

Key deliverables included:

-Centralised work permit management and international mobility in their respective Centres of Excellence

-Centralised administration services and outsourced certain elements to provide improved capability & service 

-Centralised team & redefined roles/ responsibilities 

-Rolled out a graduate ATS (GTI) & optimised current experienced hire ATS (Taleo) 

-Developed standardised performance framework

-Implementation of new supplier management model

Contact US

UK: +44 20 3966 6690 / SA: +27 21 140 6502


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