Case Study – Professional Services Firm, Switzerland
Background:
Global Professional Services firm with over 210,000 employees globally. Running as autonomous member firms
The Challenge:
Following acquisition of the Swiss firm by the UK business, a decision was made to second a UK employee to the Swiss business to develop its recruiting practices. With limited recruitment expertise, an under-utilised technology, very high agency usage, poor governance of agency terms and fees, a highly variable process, impacting candidate and hiring manager experience, an under-represented brand in the external market and poor quality of service delivery support was required to transform both the team and its processes.
The Details:
- 12 month engagement
- Our director served as an embedded consultant and Recruitment Manager, implementing a change programme to embed operational processes in line with the UK ways of working and embed culture change across the team. The position included direct line management responsibility for the 5 client employees
The Results:
- Strategic procurement review of suppliers delivered a cost avoidance programme of circa 250K CHF
- Standardised recruitment process delivered across service lines, resulting in improved service delivery
- Implementation of performance management practices and upskilling of new team, building true recruitment expertise in the business and a higher performing team
- Restructured and centralised team and outsourced elements to increase efficiency and utilisation and manage scalability of delivery
- Delivered greater external brand awareness, through supplier engagement and development of a clear EVP for the external market
The Solution:
Delivered a 12-month transformation and change programme, with work streams including:
- People
- Process
- Technology
- MI & Reporting
- Supplier management review
- Infrastructure
Key deliverables included:
-Centralised work permit management and international mobility in their respective Centres of Excellence
-Centralised administration services and outsourced certain elements to provide improved capability & service
-Centralised team & redefined roles/ responsibilities
-Rolled out a graduate ATS (GTI) & optimised current experienced hire ATS (Taleo)
-Developed standardised performance framework
-Implementation of new supplier management model
