Case Study – Large Media Broadcaster
Background:
Media broadcaster, with 35k employees, delivering services across the globe.
The Challenge:
Team of ~75 recruiters as part of an outsourced RPO arrangement that had been in place for ~9 years. As a consequence of business growth and change in demand for services, the broadcaster was experiencing some challenges with service delivery, deriving from process inefficiencies, poor productivity and outputs, a recent implementation of new technology which was not fully optimised and an under-skilled recruitment population. The current recruitment team structure and delivery model was not deemed to be fit for purpose
The Details:
- Contract Value is confidential – we can indicate 5Mn (+) per annum
- Our directors served as consultants with programme management responsibility for delivering all workstreams in the transformation plan (including people, process, technology, candidate sourcing, MI & reporting, assessment, governance, facilities and infrastructure, comms & change and training
The Results:
- Delivered a transformation and change programme to improve service delivery, embed new processes, and optimise technology systems, including TUPE implications of moving the service in-house
- Delivered increased benefit to the client, as evidenced through improved customer satisfaction scores
The Solution:
- Led design workshops to review the model, including gap analysis & capacity plan modelling
- Conducted capability assessments and external salary benchmarking to inform structural design
- Built out solution to include capability in: talent identification & sourcing, talent assessment services, talent acquisition & recruitment delivery capability, recruitment marketing, performance reporting, immigration services
- Designed initiatives to support culture change, including top talent reviews, developed job frameworks and L&D programmes for each employee level, introduced incentive schemes and performance management practices, including 360 reviews, PDPs and appraisal frameworks
